lost all data when switching from one provider to another noventiq to vodafone in romania

Question

Hi.

We transferred from Noventiq Romania to Vodafone Romania with our Microsoft 365 licenses and our Azure subscription.

During the transition all our data in our Azure subscription was lost... and we need to know who's fault it was... I cannot find any answer on my own - I tried contacting our account manager at Microsoft - so far no response, I tried opening a support ticket on Azure (but I'm not allowed to because our subscription is managed by our new provider), I tried calling Microsoft on their public phone number published here https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 and I could not talk to a person!

I really need to know if this can happen again because instead of creating a subscription through a provider we can create our own subscription or move entirely out or Azure.

This is not acceptable!

Has anyone else been in this situation? Who can we contact? Vodafone and Noventiq blame each other... we need a third party that knows what they are doing.

Answer 1

Hello Daniel Diaconu,

Sorry for the inconvenience this may have caused to you.

In this scenario, i would suggest you create a support request with Microsoft to resolve your subscription disablement issues.

Please follow the steps below to create a new request:

1.Navigate to the below link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2.Click Create a support request button at top

3.Click Switch to old experience button on right

4. On left, enter billing in the box and click Go
5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

If the provided answer helps your query, please Upvote it.

Thanks