Can't access azure portal because of security info update

Question

Can't access azure portal because of security info update

Suchithra Loka 0

Hi Team,

I hope you are doing great. I have recently re-started learning azure cloud services. So I have to update my security information as I am no longer using the old email. It's been 30 days (today is 05/04/2025) still I am directing to this page(attached image file)what ever I click other than outlook, skype etc.

Thank you.

Obinna Ejidike 740 Reputation points

2025-04-04T22:14:10.5066667+00:00

Hi Suchithra

Thanks for using QandA platform.

From the information provided, it looks like your Microsoft account security info update is still not allowing you full access, even after the 30-day waiting period.

Your 30-day period should have ended on 04/04/2025 (April 4, 2025), so it's expected that you should have access now. You can try clearing browser cache and cookies, or you can try using incognito mode.

If possible, try signing in from a different device where you previously logged in successfully.

Additionally, check security info in your Microsoft account to see if your new security info is updated properly https://account.microsoft.com/security

If you still can’t access your account, you may need to contact Microsoft Support.

Regards,

Obinna
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-07T11:18:56.83+00:00

Hello @Suchithra Loka,

Based on your issue description, I understand that you are unable to access Azure portal because of security info update.

To move forward and further troubleshoot this issue, could you please provide the below mentioned details.

To proceed further, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Tenant ID

Contact phone number (add +Country code)

Contact email address

Affected user UPN

Country

TimeZone

Please send me the above requested details via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-09T08:13:51.5133333+00:00

Hello @Suchithra Loka,

I am following up to check whether if you had a chance to review my above comment where I have asked you to provide the requested details over the Private Message to further assist you in resolving this issue.
Suchithra Loka 0 Reputation points

2025-04-09T08:25:43.7+00:00

Hi,

I contacted Microsoft Support Team and my issue has resolved. Thank you each one of you who trying hard to help around :) .

1 answer

Your answer

Obinna Ejidike 740 Reputation points

2025-04-04T22:14:10.5066667+00:00

Hi Suchithra

Thanks for using QandA platform.

From the information provided, it looks like your Microsoft account security info update is still not allowing you full access, even after the 30-day waiting period.

Your 30-day period should have ended on 04/04/2025 (April 4, 2025), so it's expected that you should have access now. You can try clearing browser cache and cookies, or you can try using incognito mode.

If possible, try signing in from a different device where you previously logged in successfully.

Additionally, check security info in your Microsoft account to see if your new security info is updated properly https://account.microsoft.com/security

If you still can’t access your account, you may need to contact Microsoft Support.

Regards,

Obinna
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-07T11:18:56.83+00:00

Hello @Suchithra Loka,

Based on your issue description, I understand that you are unable to access Azure portal because of security info update.

To move forward and further troubleshoot this issue, could you please provide the below mentioned details.

To proceed further, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Tenant ID

Contact phone number (add +Country code)

Contact email address

Affected user UPN

Country

TimeZone

Please send me the above requested details via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-09T08:13:51.5133333+00:00

Hello @Suchithra Loka,

I am following up to check whether if you had a chance to review my above comment where I have asked you to provide the requested details over the Private Message to further assist you in resolving this issue.
Suchithra Loka 0 Reputation points

2025-04-09T08:25:43.7+00:00

Hi,

I contacted Microsoft Support Team and my issue has resolved. Thank you each one of you who trying hard to help around :) .

Answer 1

Sanoop M 2,660 Microsoft External Staff

Hello @Suchithra Loka,

Based on your issue description, I understand that you are unable to access Azure portal because of security info update.

We were waiting for you to provide the requested details mentioned in the above comment to create a support ticket on behalf of you to further assist you in resolving this issue.

But I am glad to know that you have contacted Microsoft Support team and the issue has been resolved.

Please don't forget to click "Accept Answer" and kindly upvote it as it will be helpful to other community members facing similar issues can find this thread as a reference. If you have extra questions about this answer, please click "Comment".

Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-11T02:35:42.8933333+00:00

Hello @Suchithra Loka,

I am following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query please do let us know.

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Can't access azure portal because of security info update

1 answer

Your answer