Hi...It sounds like you're experiencing a frustrating issue with your Alienware Aurora R13. Based on your description, it could be related to a software glitch, a driver issue, or even a hardware malfunction. Here are a few steps you can try to troubleshoot the problem or simply reload your laptop, install updates (especially firmware) & drivers.
- Check for Stuck Keys or Mouse Buttons: Sometimes, a stuck key or mouse button can cause erratic behavior. Ensure your keyboard and mouse are functioning properly.
- Restart Your Computer: A simple restart can often resolve temporary glitches.
- Update Drivers: Ensure that your graphics drivers, mouse/keyboard drivers, and other system drivers are up to date. You can use Dell's SupportAssist tool or visit their website to check for updates.
- Run a Malware Scan: Malware or viruses can sometimes cause unusual behavior. Use a trusted antivirus program to scan your system.
- Check for Windows Updates: Make sure your operating system is fully updated, as updates often include bug fixes.
- Test in Safe Mode: Boot your computer into Safe Mode to see if the issue persists. If it doesn't, the problem might be caused by a third-party application or driver.
- Run Diagnostics: Dell provides built-in diagnostics tools. Restart your computer and press F12 during boot to access the diagnostics menu. Run the tests to check for hardware issues.
- Reset Your Browser Settings: If the issue is browser-specific, try resetting your browser settings to default.
If none of these steps resolve the issue, it might be worth reaching out to Dell's technical support or consulting their community forums for additional guidance. Let me know how it goes or if you'd like help with any of these steps!