How to fix, "we can't sign into your account"

Question

Issues signing into Microsoft Entra domain account. I had to sign out and sign back in multiple time before I could get access.
Error displayed is, "We can't sign into your account"

Answer 1

Hello Tadhg Clifford,

As we discussed on the call, you're facing an intermittent error when trying to open an app via Remote Desktop. To help resolve this, you can try checking the registry settings. First, open the Registry Editor by pressing Win + R, typing regedit, and hitting Enter.

Then, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.

In the ProfileList section, look for the key that matches your SID, which you can find by running whoami /user in the Command Prompt.

Check if there are any duplicate SID entries or if any of them have extensions like .bak, .Laptop, or .DevToolsUser.

If you find a duplicate SID key (one with .bak), delete the one without the extension, then rename the .bak key to remove the extension. For any SID key you're working with, double-click on ProfileImagePath on the right and make sure it points to the correct user folder (e.g., C:\Users\YourUsername).

If the user folder doesn’t exist, you can delete the SID key and reboot the system. Also, double-click the State value and make sure it is set to 0.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

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