Couldn't login in Azure Portal - Unable to verify my identity (Error Code: 399287)

Question

Couldn't login in Azure Portal - Unable to verify my identity (Error Code: 399287)

Pavel Bacov 20

Dear Microsoft Team,

I am experiencing an issue while trying to log in to my Azure account. Although I can successfully sign in to my Microsoft account, when attempting to access Azure, I am prompted to verify my identity. However, when I select phone verification, I receive the following error message:

“Sorry, we’re having trouble verifying your account. Please try again.”

Error Details:
Error Code: 399287

Request Id: 64103a0a-a4bb-406f-8af2-ff0a17a52500

Correlation Id: 8666c05f-33c0-4842-8b97-fddb1725c4a1

Timestamp: 2025-04-08T08:34:23Z

Could you contact me and remove MFA on my account so I can login again.

Best Regards,

Pavel Batsov**

Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-09T18:04:07.51+00:00

Hello @Pavel Bacov
I understand that you're encountering an issue while attempting to log in to your Azure account. Although you're able to sign in to your Microsoft account successfully, when trying to access Azure, you're prompted to verify your identity. However, when selecting phone verification, you receive the following error message:

“Sorry, we’re having trouble verifying your account. Please try again.” Error Code: 399287

You are facing this issue because your account has been blocked for MFA due to a bad reputation. To unblock MFA, we need to contact our engineering team to remove the bad reputation from your account.

I have sent you a private message—please check it and share the required information so we can proceed further.
Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-10T13:58:00.8966667+00:00

Hello @Pavel Bacov
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. I have sent you a private message—please check it and share the required information so we can proceed further.
Pavel Bacov 20 Reputation points

2025-04-10T19:35:45.52+00:00

Hello @Harshitha Eligeti

Sorry for my late response. I answered your private message.
Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-11T12:04:45.49+00:00

Hello @Pavel Bacov •
We've engaged with the engineering team to resolve your issue. I'll let you know as soon as I receive an update.
Pavel Bacov 20 Reputation points

2025-04-11T14:30:46.3466667+00:00

Now, I can confirm that I am able to login succesfully in Azure Portal. Thank you very much.

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Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-09T18:04:07.51+00:00

Hello @Pavel Bacov
I understand that you're encountering an issue while attempting to log in to your Azure account. Although you're able to sign in to your Microsoft account successfully, when trying to access Azure, you're prompted to verify your identity. However, when selecting phone verification, you receive the following error message:

“Sorry, we’re having trouble verifying your account. Please try again.” Error Code: 399287

You are facing this issue because your account has been blocked for MFA due to a bad reputation. To unblock MFA, we need to contact our engineering team to remove the bad reputation from your account.

I have sent you a private message—please check it and share the required information so we can proceed further.
Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-10T13:58:00.8966667+00:00

Hello @Pavel Bacov
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. I have sent you a private message—please check it and share the required information so we can proceed further.
Pavel Bacov 20 Reputation points

2025-04-10T19:35:45.52+00:00

Hello @Harshitha Eligeti

Sorry for my late response. I answered your private message.
Harshitha Eligeti 2,590 Reputation points Microsoft External Staff

2025-04-11T12:04:45.49+00:00

Hello @Pavel Bacov •
We've engaged with the engineering team to resolve your issue. I'll let you know as soon as I receive an update.
Pavel Bacov 20 Reputation points

2025-04-11T14:30:46.3466667+00:00

Now, I can confirm that I am able to login succesfully in Azure Portal. Thank you very much.

Answer 1

Hello @Pavel Bacov •
Thank you for sharing your details via private message.

I have reached out to the engineering team to unblock MFA for your account. They have now unblocked it from the backend and removed the bad reputation on it. You should be able to log in to the Azure Portal without any issues.

Please try logging in the azure portal and check whether you are able to login without any errors. Let me know if you encounter any issues.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Couldn't login in Azure Portal - Unable to verify my identity (Error Code: 399287)

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