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Transfer Domain Out from Azure, No Azure Account Access
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Subin Gyawali
1
Reputation point
I’m a former Microsoft Learn Student Ambassador, a student community program from Microsoft. I was recently graduated from this program. While I was in the program, I had an Azure subscription linked to my MLSA account. I had created a few resources there, including a domain – which is very important to me. After I graduated from this program, my Azure access was suddenly restricted, and I didn’t get a chance to back up or transfer anything, including the domain. I got an email from Microsoft stating that my Azure account was completely deleted from the StudentAmbassadors tenant, and I would no longer have access to it.
I tried contacting MLSA support regarding this matter twice, but they just immediately closed my tickets with a response that they can't do anything. The worst support I have ever received.
I now have no way to access my domain from anywhere. Neither I can transfer it to another registrar, nor I can buy it from another registrar, as it is still linked to my Azure and expires after a year only. I really need this domain back. I have contacted Azure support regarding this and I'm waiting for a response. I have also contacted the registrar, but they said that they can't do anything as well. Is there a way to recover it?
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Bandela Siri Chandana 2,410 Reputation points Microsoft External Staff2025-04-09T20:10:41.7433333+00:00 Hi @Subin Gyawali
Can you please share me the domain name and support ticket numbers in private message. As this information contains Personally Identifiable Information (PII), please share the details via private message. So that I can check from my end and solve the issue. -
Bandela Siri Chandana 2,410 Reputation points Microsoft External Staff
2025-04-10T18:53:48.7066667+00:00 Hi @Subin Gyawali
please share the details via private message. So that I can check from my end and solve the issue. -
Bandela Siri Chandana 2,410 Reputation points Microsoft External Staff
2025-04-11T18:54:10.57+00:00 Hi @Subin Gyawali
please share the details via private message. So that I can check from my end and solve the issue. -
Subin Gyawali 1 Reputation point
2025-04-12T10:58:06.3966667+00:00 Hi, I have already shared the info with you in private message. Please check and let me know if I need to resend.
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Bandela Siri Chandana 2,410 Reputation points Microsoft External Staff
2025-04-14T18:55:18.61+00:00 Hi @Subin Gyawali
As mentioned in the support ticket. Only the owner of the domain is permitted to perform such actions.It is impossible to reach out to a tenant/subscription owner on our behalf, as this is against a multitude of security and safety procedures put in place to protect our clients.
The best course of action is to continue reaching out to the tenant owner to ask them to transfer the domain to a different registrar if the subscription is still available.
Hope this helps. Do let us know for further queries.
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Subin Gyawali 1 Reputation point
2025-04-15T01:14:27.8033333+00:00 To be very honest, I didn’t post this question here just to receive a reworded version of Azure support's response. I was hoping for more helpful insights or suggestions.
That said, I appreciate you taking the time to check the ticket. Thanks.
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