Got an invoice from azure altough I have a founders hub sponsorship!

Question

Dear Microsoft Support Team,

I am writing to dispute an unexpected charge that appeared on my Azure invoice dated 2025/04/09 (Document Number: G086007699, Invoice Number: HU-TI2500029036) in the amount of EUR 1,610.04.

The charge is for services provided by Stability AI during the billing period 2025/03/05 – 2025/03/31. However, this usage was made through the AI Foundry platform under a subscription that was supposed to be covered by my Microsoft for Startups Founders Hub sponsorship.

My subscription ID:
e98d3242-0cc9-45d1-8481-b0ca8b0d7add

To my understanding, the AI Foundry usage tied to this initiative was supposed to be funded via the startup credits, and I was never notified that I had exceeded any quota or would be billed this amount out of pocket. The charge appeared with a significant delay, and I had no prior indication that this would result in personal expenses.

Please find the attached invoice for your reference.

Request:

I request a full refund or invoice cancellation (it is still pending) asap.

Please also advise on how to prevent similar occurrences in the future.

Attachment: [G086007699_Invoice.pdf]

Thank you for your prompt assistance.

Best regards,
Chimera Solutions

Answer 1

Hi,

Please create a billing support request so you can discuss with support engineer. Billing support is free. If you have a problem creating ticket please add comment below.

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. If not, proceed to step #4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom.

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP