How do I ask microsoft to one time cancel an invoice that I had received because i forgot to cancel my services?

Question

I was using azure for learning. when my project was done I forgot to cancel the cloud AI services and now I received a bill. how do I request to cancel the bill? each time i fill in a support request and try to submit it, it ends up in an error. here wasn't actually an option for cancelling an invoice. It was just for refund. this is the error I got

Answer 1

Hi,

Please carefully follow my instructions below to create free billing support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. If not, proceed to step #4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom.

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

Hello Zeinab Ganjei,

Thanks for your question.

You need to contact Billing support here create a support request.

This is completely free. Just remember to select the path "billing"

You can also use the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 3

Hi Zeinab Ganjei
Step by Step process how to create a billing support request: refer below -

https://learn.microsoft.com/en-us/answers/questions/2223863/how-do-i-get-a-hold-of-a-real-person-to-ask-questi

Here is the link to raise a Microsoft support ticket Azure Billing Support they will assist you to resolve your query.

Please refer to the below MS document for instructions how to create it: - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.