Copilot Agent Still Providing Responses After SharePoint Permissions Changed

Question

Hello,

I've created a Copilot agent on Microsoft 365 and used a SharePoint site as a knowledge source. Initially, it worked perfectly for users who had access to the site by answering questions using the information in the documents in the site. However, after changing the permissions on the SharePoint site to restrict access, the Copilot agent is still providing responses to users by referencing the same documents even though user access has been removed from the site and the documents.

Despite these efforts, the issue persists. Could anyone provide insights or solutions to ensure the Copilot agent respects the updated SharePoint permissions?

Thank you!

Answer 1

Hello Zeeshan,
Thanks for asking your query.
Your Copilot agent is continuing to return answers based on documents from a SharePoint site despite having access blocked because of the Permissions Update Delay as SharePoint permissions changes can take 24-48 hours to fully index and be reflected. Also please check the configuration and make sure that the permissions and security controls are properly set to show the new restrictions. You can also refer below documentation links:

https://learn.microsoft.com/en-us/sharepoint/manage-access-agents-in-sharepoint https://learn.microsoft.com/en-us/answers/questions/2201055/sharepoint-index-and-crawling-timeframes  

Thanks, 

Keshav

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