Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
24,171 questions
Error code: AADSTS5000224
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Marcel
0
Reputation points
Hello, I'm still experiencing the same issue when trying to log in to the Microsoft Entra site. The issue was originally reported on February 26, 2025, and I had been in contact with a Microsoft support representative until April 1, 2025. Since then, I have not received any updates, and the issue persists.
Here are the latest error details:
Tenant ID: 351c1b0f-1bbe-481e-930a-906114589145 Sign-in failed Error code: AADSTS5000224 Error message:
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AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.
Trace ID: 3a0f6f0d-8a5b-4b71-a9d9-e005a0d0ce00 Correlation ID: d63399f9-2d37-4179-b8a0-9f8d5cb550d7 Timestamp: 2025-04-11 07:59:37Z
I would appreciate any assistance or an update on the current status of this issue.
Thank you!
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Goutam Pratti 3,415 Reputation points Microsoft External Staff2025-04-11T08:50:51.6+00:00 Hello @Marcel ,
Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.
I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):
- The affected tenant’s onmicrosoft.com domain name
- The Global Administrator’s User Principal Name (UPN)
Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.
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Goutam Pratti 3,415 Reputation points Microsoft External Staff
2025-04-15T08:50:03.8033333+00:00 Hello @Marcel ,
we have received an update from our PG team that your tenant ID which you have provided is not de-authenticated.
AADSTS5000224 error you mentioned is occurring for an different tenant not for the tenant you mentioned.
To proceed further I have messaged you in the private message please check and provide the details.
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Goutam Pratti 3,415 Reputation points Microsoft External Staff
2025-04-16T08:57:41.83+00:00 Hello @Marcel ,
Recently provided information of the tenant also not having the de-authentication issue. To further investigate, I would like to discuss this offline. I have messaged you in the private message, you can confirm your availability
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Goutam Pratti 3,415 Reputation points Microsoft External Staff
2025-04-17T12:56:40.8866667+00:00 Hello @Marcel ,
Following up to see to discuss further on the issue in offline. I have messaged you in the private message, you can confirm your availability
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