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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 48%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Hi,
I'm unable to connect with the VM running on windows in azure, I have sufficient permissions and all the things require to connect with VM, even the boot diagnostic shows no issues its showing the login screen properly but when I try to connect with VM it says failed to connect, I have tried rebooting the VM, changing the password, tried to connect via rdp and bastion both. nothing works. it stucked in hung mode.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Hi Rajveer Damami,
We have noticed that you have rated an answer as not helpful. We appreciate your feedback and are committed to improving your experience with the Q&A.
Could you please provide more details about the problem you're facing while connecting to your Azure VM? For example, is this the first time you've encountered this issue, or has it been happening recently. And also, please share the error code or message you received when attempting to connect which helps to investigate the issue better.
Could you please confirm if there have been any recent changes made to your VM's configuration.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 79%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Hello @Rajveer Damami,
We haven't heard back from you so hopefully everything is going well. If you still need assistance, please let us know in the comments and we'll be happy to help you.
Hi Rajveer Damami,
On February 12th, there was a change to the Azure Developer Support plan benefits. The plan now includes "Priority Community Support"(PCS) which enables developer support plan customers to ask questions on Q&A instead of logging a support case and receive prioritized answers by official Microsoft support team on community.
Here are some key features of the PCS support offering/plan:
For more details, recent changes to the support plan refer to Priority Community Support - Azure supportability | Microsoft Learn
I can help you with this issue, if you could provide the requested details
Could you please provide more details about the problem you're facing while connecting to your Azure VM? For example, is this the first time you've encountered this issue, or has it been happening recently. And also, please share the error code or message you received when attempting to connect which helps to investigate the issue better.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.
hth
Marcin