Azure Account Creation Fails - Philippine phone number cannot be verified

Paulo Vange 0 Reputation points
2025-04-14T05:46:16.41+00:00

Trying to create an Azure account to quire the free trial - fails at philippine phone number verification.

Need to test OAuth configuration for email sending as Microsoft will soon be rejecting 'Basic Auth' for their SMTP.

Looks like its an ongoing issue, any workarounds for this?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Jyotishree Moharana 1,845 Reputation points Microsoft External Staff Moderator
    2025-04-14T14:08:28.86+00:00

    Hello @Paulo Vange,

    To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

    1. Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.
    2. Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VolP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.
    3. Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

    If the above steps didn't help you, I can help you out engaging Azure Subscription/Account review team via a support ticket to unblock your number.

    To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

    • Affected phone number
    • Contact email address

    Please send me the detail via private message.

    We can then connect offline to discuss further and assist you in resolving this issue.


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