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We have a new SharePoint 2019 web application that is a site of document libraries. Each user has a document library where reports are posted. When a report is posted, the user receives an email alert. The email alerts are the SharePoint alerts setup for 1x time daily (not immediate).
The problem: the email alert has the wrong URL. If you hover the hyperlink in the alert email, it looks correct. But if you click on the hyperlink you get a 404 page not found. Checking the hyperlink settings you can see that any position in the file name that has a space, the email alert added a %25 in the hyperlink. So instead of having simply a %20 for the space, it has %25%20. (see attached).
I am wondering if anyone else has experienced this behavior or has any ideas how to resolve?
Thanks.
What does the non-encoded URL look like? What patch level are you running?
16.0.10369.20000
https://(server)/(site)/Test%2520File%2520With%2520Spaces%2520From%2520Rick.txt
Interesting to note -- this only happens in the summary alerts: when the alert is setup to send 1 per day. The immediate alerts have a functioning hyperlink.
Immediate alert: https://(server)/(site)/test%20123%20123.txt
This site was migrated from SharePoint 2016. The name of the Alert Template was blank on each alert. I ran a PowerShell script to set the Alert Template name and it resolved the problem.
Thanks for the thoughts and ideas.
Hi @jfgriff ,
This issue also seems to occur in SharePoint online when the url has space in it:
Currently the best answer is to avoid using spaces in your urls since %25 representing “%” followed by 20 to create %20 = space character, which caused the issue.
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Thank you. I saw that article, but this is SharePoint 2019 and not SharePoint online. Thanks for sharing though.
The suggestion of not using a space.... come on. This is 2021 not 1970. Spaces have worked for how long in SharePoint? I know they worked in our 2010. That seemed like a ridiculous suggested from a front-line support person.