How do I discontinue autopay?

Question

I didn't realize I was set up for autopay and just paid my most recent invoice G003156249 ($32.10) on your website using the PayNow button.

Please turn off autopay so I am not double charged. Per your website it says my credit card ending with xxxx will be automatically charged by Jan 19.

Additionally, I'd like the autopay turned off altogether, so I may pay the invoices on my own.

Please let me know if there is anything else I need to do to handle these two items.

ALSO, please note I chose a tag because it said one was required in order for my question to go through, however, I didn't understand the tags or see anything I could understand and/or that related to invoicing and autopay.

Thank you,
Linda Constant
415 939-8911

Answer 1

One of these should sort it.
https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription
https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide

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Answer 2

@Linda Constant Thanks for posting in our Q&A.

For this issue, I'm not sure which product you want to turn off for autopay, but we can find some information in the following link:
https://support.microsoft.com/en-us/office/payment-billing-e899cd8a-c9a2-4a4e-9440-7c8ff1adda2c?ui=en-US&rs=en-US&ad=US

Or we can call Global Customer Service phone numbers to get faster help in the following link:
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Hope the above information will help.

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