Generative AI Orchestration Repeats Questions and Ignores Valid Responses in Copilot Studio Topics

Question

We are experiencing a critical issue in Microsoft Copilot Studio when using Generative AI orchestration inside a topic that includes follow-up questions.

When generative orchestration is enabled, the bot:

• Asks a structured question (e.g., “What platform do you use to transcribe recorded calls?”)

The user provides a valid, complete answer (e.g., “We use a transcription platform called Whisper.”)

Despite this, the bot repeats the same question multiple times and never proceeds to the next step

However, if we disable Generative AI orchestration, the exact same question and user input are processed correctly — the response is accepted, and the topic progresses as expected.

This behavior is reproducible across multiple questions and topics and seems to indicate a conflict between the AI orchestration layer and the question validation or memory update process.

We’ve confirmed:

The question is set to “User’s entire response”

The response is saved to a plain text variable

• There is no additional entity validation or blocking condition
• We have set the Question behavior, How many reprompt set to Dont Repeat
• Entity recognition - No valid entity found - Action if no entity found is set to Set variable to value and has a default value

No looping or reentry is configured in the topic flow

The issue appears specific to the generative orchestration engine and prevents any dynamic topic that uses follow-up logic from functioning correctly when AI control is enabled.

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✅ Steps to Reproduce

Enable Generative Orchestration in a Copilot Studio topic

1. Add a question block like (Where are you storing the transcripts) that saves user input to a variable (e.g., Var1)

Ask the user “What platform do you use to transcribe recorded calls?”

Respond with a valid sentence like: “We use Whisper for that.”

The bot does not accept the response and repeats the same question

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⚠️ Expected Behavior

The bot should accept the first valid response, store it in the variable, and move on to the next step in the topic.

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🧪 Actual Behavior

The bot repeats the same question over and over, even after receiving valid input.We are experiencing a critical issue in Microsoft Copilot Studio when using Generative AI orchestration inside a topic that includes follow-up questions.

When generative orchestration is enabled, the bot:

Asks a structured question (e.g., “What platform do you use to transcribe recorded calls?”)

The user provides a valid, complete answer (e.g., “We use a transcription platform called Whisper.”)

Despite this, the bot repeats the same question multiple times and never proceeds to the next step

However, if we disable Generative AI orchestration, the exact same question and user input are processed correctly — the response is accepted, and the topic progresses as expected.

This behavior is reproducible across multiple questions and topics and seems to indicate a conflict between the AI orchestration layer and the question validation or memory update process.

We’ve confirmed:

The question is set to “User’s entire response”

The response is saved to a plain text variable

There is no additional entity validation or blocking condition

No looping or reentry is configured in the topic flow

The issue appears specific to the generative orchestration engine and prevents any dynamic topic that uses follow-up logic from functioning correctly when AI control is enabled.

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Answer 1

I tried using an adapitive card with same result. It keeps looping back to the adaptive card everytime I select a value.

This appears to be a bug with generative AI orchestration and topics.

Answer 2

I'm having exactly the same issue where a question keeps looping. I have deleted and recreated the topic multiple times, and getting exactly the same issues even when trying different approaches.

Answer 3

Hi ,
Thanks for the question
We have tried to repro your issue,but our agent is successfully giving a different response than the question itself

We are not facing the issue which you have.
If you can share your agent Canvas we can check what is the exact error you are facing.

We can also connect virtually if you face any further issue.

Thanks, 

Smit Agrawal

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