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I have been stuck with this error for 2 weeks now.
Microsoft 365 Business Premium benefits were on hold due to internal technical glitches.
This person, ***@microsoft.com, tried helping me around March 5th but then gave me all different ways of fixing it, and it did not work. Later on she started ghosting the emails.
I created a ticket from the founder's hub, and ****@microsoft.com replied, saying the benefits are already redeemed. But when I check all of my emails under my domain, I cannot find which one has been tagged. I have reached out to 3 teams and 8+ customer care representatives, but no one helped me resolve it.
ABSOLUTELY FRUSTRATING EXPERIENCE.
Help me resolve this issue at earliest.
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Hi Suyash Wattamwar,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
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Suyash Wattamwar, We apologize for the inconvenience that you've experienced with this issue. I have reached out to you privately.
To benefit the community, posting our offline discussion.
Following my internal discussion with our Startup PM, our team has renewed the benefits promotion code, the Microsoft 365 business premium benefits can be now leveraged.
Suyash Wattamwar has confirmed the redeem the subscription. Much appreciate your patience and collaboration!