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When trying to identify a new public identity as an organization, we are getting a email verification failed. I upgraded to the Developer support plan. Need help why it isn't verifying when I'm using the same domain email. Our email is listed on our website. We have supporting docs if needed, but there isn't any way to get this resolved. Need Help.
Hello @DannyG-9819,
Can you please help me with Validation ID so that I can check with my team to understand why your verification is getting failed.
Are you submitting this organization validation request from US or Canada. As of April 2, 2025, Microsoft has updated its Trusted Signing public preview program. The service is now limited to new customer subscriptions from organizations based in the United States and Canada with at least three years of verifiable history. As a result, organizations from other countries are currently unable to submit new validation requests for the remainder of the public preview phase, as individual developer onboarding has been paused.
Quickstart: Set up Trusted Signing
If you are organization is not having three years of verifiable history the request will get failed as it is a one of the prerequisites.