Windows 11 23H2 Feb 25 file not downloading whenever i deploy the update from sccm to windows 11 22h2 laptops

Question

Windows 11 23H2 Feb 25 file not downloading whenever i deploy the update from sccm to Windows 11 22h2 laptops

it used to fail during download. same issue on around 50 devices as of now

Error downloading Windows 11 23H2 Feb or April feature Update for laptops, getting below error in updatedeployment.log file. failing in download state

Update (Site_E5538892-0326-43DA-939D-18EDBF3664C1/SUM_146add64-7e85-41eb-8338-c3f4d2b47260)

Progress: Status = ciStateError, PercentComplete = 0, DownloadSize = 200, Result = 0x80240069

CUpdatesJob({7DA458E3-B436-49F7-A9B0-CEA645F3D0E6}): Job completion received.

Not refreshing the update presence state as error CI Info status received

Tried these two files from Windows servicing in sccm console

Windows 11, version 23H2 x64 2025-04B

Windows 11, version 23H2 x64 2025-02B

Can you please help me out on this

Answer 1

Hi Shaik,

From the screenshot, it appears the patch download failed via SCCM.

To resolve this, I recommend repairing system integrity first, then using DISM to manually install the patch as outlined below:

• Open the CMD with Admistrators
• Run those cmd below to restart the services and check corruptions:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth**.**

Restart the services:

net stop bits

net stop wuauserv

net stop cryptsvc

net start bits

net start wuauserv

net start cryptsvc

• Install using DISM:

1. Download the target patch via this link: Microsoft Catalog Update
2. Save the .msu file to C:\temp and create a folder C:\temp\cab.
3. Open Command Prompt as Administrator, navigate to C:\temp, and extract the .msu using (Replace yourfile with the actual file name below): expand -f: yourfile.msu C:\temp\cab*
4. Then install the extracted .cab file with (Replace yourfile with the actual file name below): Dism /Online /Add-Package /PackagePath:C:\temp\cab\yourfile.cab

After installation, if prompted, reboot the machine. Then verify the patch installation by checking the image version or running the following command:

Dism /Online /Get-Packages /format:table