Admin can't login to devops, Authenticator doesn't generate correct code.

Roman Haubenwaller 20 Reputation points
2025-04-18T08:15:12.2033333+00:00

So, we're trying to give access to a new employee and our only admin can't login to his devops account. Everytime we try a login, the only possible login methods are the 6-digit code and the 2-digit push code. The 2-digit push code never shows up on the Authenticator app, the 6-digit code is incorrect.

Login to the Azure portal works fine, with and without Authenticator. In the portal we tried resetting MFA, removing MFA entirely and reinstalling the Authenticator app.

Even when we removed the MFA-requirement from our Admin, login on devops was only shown possible with the Authenticator app.

The E-Mail adress is the same on the devops and the portal account.

Since I'm new to Azure and our Admin isn't that familiar either any help would be appreciated.

Azure DevOps
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  1. Vahid Ghafarpour 23,385 Reputation points Volunteer Moderator
    2025-04-19T02:42:37.61+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I 'd call the global number for support and reset the access. 

    Global Customer Service Phone Numbers

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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