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comment récuperer l'appli Photos et la touche imprim ecran?

sy jag 0 Reputation points
2025-04-18T16:24:56.25+00:00

bonjour, j'ai plusieurs soucis et je ne trouve de solution nulle part! depuis qq jours je ne peux plus afficher mes photos ni même installer une autre appli de visualisation de mes images, de plus, depuis hier, la touche imprim ecran ne fonctionne plus et dernier pb, windows update n'arrive pas à installer Quin - Printer - 2.7.1.0 ,(je ne sais même pas ce que c'est) et le code est "Erreur d’installation - 0x800f020b"

je ne sais pas si je vais avoir une réponse puisque quand je vais sur windows insider pour vouloir le supprimer, le site me dit que je ne suis pas inscrit, c'est à devenir fou

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Henry Mai 2,050 Reputation points Independent Advisor
    2025-05-03T01:32:12.54+00:00

    Hi, I'm Henry! I will help you with this.

    It sounds like you're experiencing multiple issues with Windows, including problems with the Photos app, the Print Screen key, and a failed Windows Update installation. Here’s how you can troubleshoot each issue:

    1. Restore the Photos App

    If the Photos app is missing or not working:

    Reset the app:

    • Open Settings → Apps → Installed apps.
    • Find Microsoft Photos, click Advanced options.
    • Click Reset.

    Reinstall the app:

    • Open Microsoft Store.
    • Search for Microsoft Photos.
    • Click Install. More details on resetting the Photos app can be found here.

    2. Fix the Print Screen Key Issue

    If the Print Screen (PrtScn) key isn’t working:

    • Check keyboard settings:
      • Open Settings → Accessibility → Keyboard.
      • Ensure "Use the Print Screen button to open Snipping Tool" is enabled.
    • Try an alternative shortcut:
      • Press Win + Shift + S to take a screenshot.

    More information on Print Screen issues can be found here.

    3. Fix Windows Update Error (0x800f020b)

    If Quin - Printer - 2.7.1.0 fails to install:

    • Run Windows Update Troubleshooter:
      • Open Settings → System → Troubleshoot → Other troubleshooters.
      • Select Windows Update and click Run.
    • Manually remove the failed update:
      • Open Device Manager (Win + X → Device Manager).
      • Find the printer driver and uninstall it.
    • Try installing the update again after restarting your PC.

    Let me know if any of these solutions work for you.

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