Microsoft 365 Apps for Enterprise Fix Me issue

Raymond Brooks 366 Reputation points
2025-04-18T22:51:05.7133333+00:00

Hi,

I've been users getting the Fix Me error in the screenshot randomly, and the only way to fix it is to re-authenticate and get a new token.

Can you advise on the following:

  1. What causes it?
  2. How to prevent it?
  3. Can the fix be done silently?

Additional information:

They are using Microsoft 365 Enterprise Apps, the mailbox is still on-prem and the device they are using it from is Entra Registered.

Microsoft 365 and Office | Development | Microsoft 365 Publishing
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