I no longer can connect to my azure personal account because of MFA

Question

I no longer can connect to my azure personal account because of MFA

SamAzure 0

Hi,

I have access to my outlook.com account but when I try to go to portal.azure.com it asks for MFA code that I don't have and I does not let me connect. It does not offer any other way to sign in.

Thank you!

Leandro Ezequiel Molinari 251 Reputation points

2025-04-19T14:23:24.82+00:00

Hi Sam, good day.
MFA is enforced to login into Azure portal. I thinking that maybe, you can try to download Authenticator app, for iOS or Android, wherever your phone is, configure it with the same outlook account that use for login into azure. It will generate the codes to use MFA or, it will send notification to validate MFA through Authenticator.

I hope this can help you.

Have a great day.
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-23T08:18:02.7433333+00:00

Hello SamAzure,

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-24T04:45:20.1133333+00:00

Hello SamAzure,

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.

1 answer

Your answer

Leandro Ezequiel Molinari 251 Reputation points

2025-04-19T14:23:24.82+00:00

Hi Sam, good day.
MFA is enforced to login into Azure portal. I thinking that maybe, you can try to download Authenticator app, for iOS or Android, wherever your phone is, configure it with the same outlook account that use for login into azure. It will generate the codes to use MFA or, it will send notification to validate MFA through Authenticator.

I hope this can help you.

Have a great day.
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-23T08:18:02.7433333+00:00

Hello SamAzure,

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-24T04:45:20.1133333+00:00

Hello SamAzure,

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.

Answer 1

Hello SamAzure,

Based on your query, I understand that while you’re able to access Outlook.com, you're currently unable to access the Azure portal due to an issue completing the MFA process through the Authenticator app.

Could you please confirm whether you’re seeing the number matching prompt on your mobile device when trying to sign in? Also, please let me know if you are the only Global Administrator in your tenant.

Once we have this information, we can connect offline to discuss the issue further and assist you with resolving it.

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I no longer can connect to my azure personal account because of MFA

1 answer

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