Facing error AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Facing error AADSTS5000225: This tenant has been blocked due to inactivity.

Sander 0

Hello,

Today I ran into the errorcode AADSTS5000225.

I followed the suggested steps and called the MS Global Support phone number (Netherlands), and struggled my way through the questions of the bot. This bot ended up saying the Entra support is now online.

I then went to https://aka.ms/prosupport like the bot suggested, where I have to login via my Admin account, which is blocked, so I cant log in, and I cant get help.

How do I reactivate the blocked tenant?

Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-23T14:18:55.7666667+00:00
Hello @Sander
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-25T06:05:34.5866667+00:00

Hello @Sander
Are you able to create a new tenant for your use case? (This tenant is already scheduled for deletion due to not having any active paid subscriptions in the past 200 days).
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-28T06:31:47.7266667+00:00

Hello @Sander Are you able to create a new tenant for your use case? (This tenant is already scheduled for deletion due to not having any active paid subscriptions in the past 200 days).
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-29T08:06:44.1166667+00:00

Hello @Sander
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. Do let us know if you have any queries, we are happy to assist you further.
Sander 0 Reputation points

2025-04-29T09:07:58.77+00:00

Hi Harshitha,

Thanks for your help so far. I've decided to create a new Microsoft account and recreate a Entra account to start over.

1 answer

Your answer

Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-23T14:18:55.7666667+00:00

Hello @Sander
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-25T06:05:34.5866667+00:00

Hello @Sander
Are you able to create a new tenant for your use case? (This tenant is already scheduled for deletion due to not having any active paid subscriptions in the past 200 days).
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-28T06:31:47.7266667+00:00

Hello @Sander Are you able to create a new tenant for your use case? (This tenant is already scheduled for deletion due to not having any active paid subscriptions in the past 200 days).
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-29T08:06:44.1166667+00:00

Hello @Sander
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. Do let us know if you have any queries, we are happy to assist you further.
Sander 0 Reputation points

2025-04-29T09:07:58.77+00:00

Hi Harshitha,

Thanks for your help so far. I've decided to create a new Microsoft account and recreate a Entra account to start over.

Answer 1

Harshitha Eligeti 3,805 Microsoft External Staff Moderator

Hello @Sander

Thank you for your Confirmation!

We received an update from the PG Team regarding your error. The tenant is already scheduled for deletion due to having no active paid subscriptions in the past 200 days. Therefore, it is recommended to create a new tenant for your use case. Additionally, you have confirmed that you would like to create a new Entra account to start over.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-04-30T10:15:11.59+00:00

Hello @Sander
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". This will help other community members facing similar issues find your thread as a reference.
Harshitha Eligeti 3,805 Reputation points Microsoft External Staff Moderator

2025-05-02T05:52:27.1266667+00:00

Hello @Sander If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". This will help other community members facing similar issues find your thread as a reference.

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Facing error AADSTS5000225: This tenant has been blocked due to inactivity.

1 answer

Your answer