Problems with a Digital Signature/CNS device with an authentication certificate, which I use to access the online services of the Public Administration and the Accesso Giustizia portal.

Question

I have a Digital Signature/CNS device with an authentication certificate, which I use to access the online services of the Public Administration and the Accesso Giustizia portal. I insert the signature device into the surface Pro purchased 1 month ago (11th edition) in order to verify my identity. I continue and it does not allow me to access as it gives me this message: "The error you are displaying is not blocking: you can continue by following the instructions available by clicking HERE". The instructions are as follows: For the Business Key to function correctly, it is necessary to: In a Windows environment, verify that the device has been inserted into a USB socket in the correct direction (never force the insertion of USB devices); Eliminate any USB extension cables or USB multiplier/splitter hubs; Verify that the user is the administrator of the machine; For Windows operating systems, check that the smart card service is active (Open Control Panel –> Administrative Tools –> Services, from the list displayed, look for the “Smart card” service, check that the service is started and automatic.) For the Business Key to work correctly, you must: “In a Windows environment • Check that the device has been inserted into a USB socket in the correct direction (never force the insertion of USB devices); • Eliminate any USB extension cables or USB multiplier/splitter hubs; • Check that the user is the administrator of the machine; • For Windows operating systems, check that the smart card service is active (Open Control Panel –> Administrative Tools –> Services, from the list displayed, look for the “Smart card” service, check that the service is started and automatic.)” I have performed all the steps but the problem persists. The Digital Signature/CNS device with authentication certificate works with other computers. Authentication certificates are read from the smart card but then I can't log in to the system to access the online services of the Public Administration and the Accesso Giustizia portal. access the online services of the Public Administration and the Accesso Giustizia portal. How can I solve it?