Not able to login into azure portal after authenticator app is reinstalled

Question

Not able to login into azure portal after authenticator app is reinstalled

Saurabh Solanki 20

I am not able to login into Azure portal after reinstalling Authenticator app.

When trying to login, it's asking for code and if trying other ways to sign in, it's asking for approve request on authenticator app.

I can't select any of these option and there is no other way to sign in, because of that I am not able to sign in into azure portal.

I am only global admin in this subscription. Is there any way to reset authenticator app login or MFA?

Anonymous

2025-04-24T16:18:02.41+00:00
Hello Saurabh Solanki

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Saurabh Solanki 20 Reputation points

2025-04-24T16:39:06.7166667+00:00

Hi Sakshi, Thank you for addressing issue. I have sent the details to you in private message.

Accepted answer

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Your answer

Anonymous

2025-04-24T16:18:02.41+00:00

Hello Saurabh Solanki

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Saurabh Solanki 20 Reputation points

2025-04-24T16:39:06.7166667+00:00

Hi Sakshi, Thank you for addressing issue. I have sent the details to you in private message.

Answer 1

Hello Saurabh Solanki

Thank you for sharing details over private message.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Not able to login into azure portal after authenticator app is reinstalled

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