Hello, I am Henry, I will help with this
Please follow the below steps:
- Basic Checks:
- Restart your PC: If you haven't already, a full shutdown and restart (not just "Restart" which can sometimes use fast startup).
- Check Ethernet Cable & Port:
- Try a different Ethernet cable.
- Try a different port on your router/switch.
- If your motherboard has multiple Ethernet ports, try the other one.
- Clean the Ethernet port on your PC with compressed air (gently).
- Update Network Drivers:
- Go to your motherboard manufacturer's website (if it's a desktop) or your laptop manufacturer's website.
- Look for your specific model.
- Download the latest LAN/Ethernet driver and Wi-Fi driver (even if you don't use Wi-Fi, update it).
- Install them. It's often best to uninstall the current driver via Device Manager first, then install the new one.
- To uninstall: Right-click Start > Device Manager > Network adapters > Right-click your Ethernet/Wi-Fi adapter > Uninstall device (if prompted, check "Delete the driver software for this device") > Restart. Then install the downloaded driver.
- Update Graphics Drivers:
- NVIDIA: Go to the NVIDIA website, download the latest driver for your GPU.
- AMD: Go to the AMD website, download the latest Adrenalin software for your GPU.
- Intel (Integrated): Go to Intel's website or your PC/motherboard manufacturer's site.
- Windows Update:
- Go to Settings > Update & Security (or Windows Update) > Check for updates.
- Install all available updates, including optional ones (which can sometimes contain driver updates).
- System File Checker & DISM:
- Open Command Prompt as Administrator (Search "cmd", right-click, Run as administrator).
- Type
sfc /scannow
and press Enter. Let it complete. - If it finds and fixes errors, or if it doesn't, then type:
DISM /Online /Cleanup-Image /RestoreHealth
and press Enter. Let it complete. - Restart your PC.
- Check Game Files:
- For Roblox: You might need to uninstall and reinstall it.
- Check SSD/HDD Health:
- Run chkdsk /f /r on your system drive (C:). Open Command Prompt as Administrator and type chkdsk C: /f /r. It will ask to schedule it on the next restart. Type Y and restart.
Let me know how these steps go.