Self Service Password Reset Methods

Question

Good morning all,

I am currently having an issue enabling SSPR for my tennant.

I currently can only select the one option for SSPR methods(attached)

I am also now getting hit with "More information required" when signing in, or navigating to a different web app, or any of the admin centres even though I have Microsoft Authenticator enabled.

Could somebody please help me get my SSPR methods to show the other methods available.

SSPR.png

MFA Methods.png

Answer 1

Hello Alan J - Louva Pty Ltd,

I wanted to confirm whether you've completed the migration from legacy to modern authentication. According to the update we received from the backend, after migrating to modern authentication, Self-Service Password Reset (SSPR) only supports the "Security Questions" feature option.

I’ve also verified this behavior in my own tenant, and it appears consistent with the changes introduced by the migration to modern authentication.

If you have any further questions or need assistance, I’d be happy to connect offline to better understand your scenario.

Please share your contact details via private message along with your availability for a call.