Issue Generating App Passwords for Personal Microsoft Accounts

Question

There is difficulty in generating app passwords for the following accounts:

• ******@ankushindia.in
• ******@ankushindia.in

Efforts were made to create app passwords using the link provided in the official Microsoft article: https://go.microsoft.com/fwlink/?linkid=2274139.

The relevant Microsoft documentation can be found here: How to get and use app passwords.

However, when trying to log in with either account, an error was encountered (as shown in the attached screenshot).

Additional attempts were made to generate app passwords through the Security Info page, following the guidance in this article: Create app passwords from the Security Info preview page.

While trying to add a sign-in method, it was noted that the option to create an app password was not available — only the Microsoft Authenticator method was shown.

Here is a screenshot for reference: 2 (5).png

Answer 1

Hello Mohana Reddy,

I understand you are trying to generate app passwords for your @ankushindia.in accounts but are only seeing the Microsoft Authenticator option on the Security Info page.

Since this domain seems to be associated with a work or school account using Microsoft Entra ID, the ability to create app passwords depends on the organization’s settings. By default, this option is not available to users unless it is enabled by an administrator.

To help with that, I’ve included a reference screenshot from the admin portal. The admin can go to Conditional Access, select Named Locations, and choose Configure MFA trusted IPs. There, they can enable the setting that allows users to create app passwords for non-browser apps.

Once this is allowed and multifactor authentication is enforced, the option should become visible on your Security Info page.

If legacy authentication has been disabled in your organization, that may also prevent app passwords from functioning, even if they were available before.

Hope this clarifies things a bit!

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