Can you fix Outlook Classic that has a gap in emails from 3/27/2024 though 2/1/2025.

Question

Can you fix Outlook Classic that has a gap in emails from 3/27/2024 though 2/1/2025.

Shawn K. Sheehy 0

When I obtain dated emails from 3/28/2024 inclusive, through 1/31/2025 inclusive, the emails are not there, and there is a gap between the dates of 3/27/2024 and 2/1/2025.

Hien-L 3,215 Reputation points Microsoft External Staff Moderator

2025-05-02T02:19:19.0866667+00:00

Hi Shawn K. Sheehy,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 3,215 Reputation points Microsoft External Staff Moderator

2025-05-06T03:33:11.38+00:00

Hi Shawn K. Sheehy,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

1 answer

Your answer

Hien-L 3,215 Reputation points Microsoft External Staff Moderator

2025-05-02T02:19:19.0866667+00:00

Hi Shawn K. Sheehy,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 3,215 Reputation points Microsoft External Staff Moderator

2025-05-06T03:33:11.38+00:00

Hi Shawn K. Sheehy,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Answer 1

Hi Shawn K. Sheehy,

Welcome to our forum!

Does the issue occur recently in Outlook Desktop Client? Did you have any specific operation before the issue occur?

What is the version of your Outlook? It is recommended that you please check the Outlook client version (File>Office Account>Product Information) and try to upgrade to the latest version to see if the problem is resolved.

To further confirm if the issue is more related with Outlook Desktop Client, it is suggested please log your account in to web version and do the same test to see if the messages exist. (It is recommended to simplify the search criteria and check the search scope: Current Folder、All Folders etc.)

If they are, please refer to the link Incorrect search results when using a date filter in the Outlook search bar - Outlook | Microsoft Learn and have a try to see if it works. User's image

Hope it helps.

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Can you fix Outlook Classic that has a gap in emails from 3/27/2024 though 2/1/2025.

1 answer

Your answer