Locked out of my old school account. I create an Azure account under my school email and want to close it out.

Question

Locked out of my old school account. I create an Azure account under my school email and want to close it out.

Michael L 20

Hi,

I am locked out of my old Microsoft school account (I think the school may have migrated to Google for email) and I have a Azure account still running. Unfortunately, I can't login to close the account. Please help me close it out.

thanks, Mike

Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-30T06:45:25.1933333+00:00

Hello Michael L,

Based on your query, it appears you're locked out of your old school account. You created an Azure account using your school email, and now you're trying to close it.

I’d like to connect with you offline to better understand the situation and offer further assistance.

Could you please share your contact details via private message, along with your availability for a quick call?
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-05-14T02:15:43.86+00:00

Hello @Michael L

I’ve sent you a message in private. Please share your availability so we can discuss the issue offline.

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Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-04-30T06:45:25.1933333+00:00

Hello Michael L,

Based on your query, it appears you're locked out of your old school account. You created an Azure account using your school email, and now you're trying to close it.

I’d like to connect with you offline to better understand the situation and offer further assistance.

Could you please share your contact details via private message, along with your availability for a quick call?
Surya Prakash Kotte 1,220 Reputation points Microsoft External Staff Moderator

2025-05-14T02:15:43.86+00:00

Hello @Michael L

I’ve sent you a message in private. Please share your availability so we can discuss the issue offline.

Answer 1

Hello @Michael L

As we discussed over the call, the issue was that your old school account was locked, and you wanted to delete it because it was still being charged even though your school is no longer using Microsoft services.

In this situation, we recommended reaching out to your IT support team so they could contact the global admin to unblock the account.

We’re glad to hear that your global admin has now unblocked the account and that you’ve successfully deleted it.

We hope this information is helpful. If you need any further assistance, please feel free to reach out — we're happy to help.

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Locked out of my old school account. I create an Azure account under my school email and want to close it out.

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