Why I can't access WP Admin?

Question

Why I can't access WP Admin?

Lion Güemez 0

Hi.

I created a new WordPress site and I can't access to WP Admin.

I'm going to my dashboard: https://terrenosmx.azurewebsites.net/wp-admin/
I use the User and Password (Web App -> Settings -> Environment variables -> Connection strings -> WORDPRESS_ADMIN_USER/WORDPRESS_ADMIN_PASSWORD

I tried to change the Password, and it doesn't work.

Any help?

This is not the first WordPress site I create so maybe something is wrong here.

Siva Nair 2,420 Reputation points Microsoft External Staff Moderator

2025-05-02T05:48:22.9133333+00:00
Hi Lion Güemez,

The environment variables WORDPRESS_ADMIN_USER and WORDPRESS_ADMIN_PASSWORD are only used during the initial setup of WordPress. If the setup has already completed, changing these values in Azure won’t update the admin credentials.

The official WordPress Document shares 7 different ways to reset your password. Since it looks like you have already tried the first few options mentioned, here are a few additional ways you can reset your password based on the WP doc:

1.Through FTP

There is also an easy way to reset your password via FTP, if you’re using the admin user.

Login to your site via FTP and download your active theme’s functions.php file.

Edit the file and add this code to it, right at the beginning, after the first <?php

wp_set_password( 'my_new_password', 1 );

In the above code, replace the text my_new_password with your own new password for the main admin user. The number 1 above refers to the user ID number in the wp_users database table. Since we wanted the user ID of the main admin user, we just keep the number, which is typically the user ID of the main admin user.

Upload the modified file back to your site.

Once you are able to login, make sure to go back and remove that code. It will reset your password on every page load until you do so.

2.Through WP CLI

WP CLI is a command line tool for managing your WordPress installation.

Move into the /wordpress directory and type

$ wp user list

to see all users. Find the ID of the user you’d like to update.

Then, update the user

$ wp user update 1 --user_pass=$UP3RstrongP4$w0rd

replacing “1” with the id of the user you want to update.

More on wp cli

3.Using the Emergency Password Reset Script

If the other solutions listed above won’t work, then try the Emergency Password Reset Script. Please note that it’s not a plugin, it’s a PHP script.

A Word of Caution:

The Emergency Password Reset Script requires that you know the administrator’s username.

It updates the administrator password and sends an email to the administrator’s email address.

Even if you don’t receive the email, the password will still be changed.

You do not need to be logged in to use it. (After all, if you could login, you wouldn’t need the script.)

Place the script in the root of your WordPress installation. Do not upload it to your WordPress Plugins directory.

For security reasons, remember to delete the script when you are done.

Directions for Use:

Copy the emergency script from Emergency Password Script and put into a file called emergency.php in the root of your WordPress installation (the same directory that contains wp-config.php).

In your browser, open http://example.com/emergency.php.

As instructed, enter the administrator username (usually admin) and the new password, then click Update Options. A message is displayed noting the changed password. An email is sent to the blog administrator with the changed password information.

Delete emergency.php from your server when you are done. Do not leave it on your server, as someone else could use it to change your password.

Hope that helps, If you have any further assistant, do let me know.
Lion Güemez 0 Reputation points

2025-05-03T18:00:30.2166667+00:00

I used the emergency.php method and it looks the password is changed.

However, I can't still access to the WP-Admin.

Before changing the password I got the message that the password is wrong, but now I don't get any message.

I enter the username & password and the page just refresh.

I feel that something is wrong since the beginning, since the password didn't work.

What else could possible be?

Thanks for your help.

1 answer

Your answer

Lion Güemez 0 Reputation points

2025-05-03T18:00:30.2166667+00:00

I used the emergency.php method and it looks the password is changed.

However, I can't still access to the WP-Admin.

Before changing the password I got the message that the password is wrong, but now I don't get any message.

I enter the username & password and the page just refresh.

I feel that something is wrong since the beginning, since the password didn't work.

What else could possible be?

Thanks for your help.

Answer 1

Harshitha Veeramalla 1,301 Microsoft External Staff Moderator

Hi @Javier,

Even if you change the password in Application settings, you will not be able to login with new credentials.

I have updated the Password in Application settings and tried to login with the new password. I was unable to login. Still, it is allowing me to login with the old password (Which I saved during creation of the app).

User's image

WORDPRESS_ADMIN_PASSWORD setting is only used during the initial WordPress setup (to create the admin user). Later all credentials are stored in the MySQL database - wp_users table.
To update password, you need to connect to the MySQLDB.

You can either Use phpmyadmin or the options given in MySQL server.

{1C5B850A-4254-476F-9250-F5AA627586D4}

Navigate to wp_users table and change the password.

Hope this helps

If the answer is helpful, please click Accept Answer and kindly upvote it. If you have any further questions, please reply back.

Harshitha Veeramalla 1,301 Reputation points Microsoft External Staff Moderator

2025-05-15T07:54:53.12+00:00

Hi @Javier, just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Harshitha Veeramalla 1,301 Reputation points Microsoft External Staff Moderator

2025-05-21T06:50:59.5033333+00:00

Hi @Javier, just checking in to see if the provided answer helped. If this answers your query, do click "Accept the answer” for the same, which might be beneficial to other community members reading this thread. And, if you have any further queries do let us know.

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Why I can't access WP Admin?

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