My other outlook account has been locked. How can I access it?

Question

I had created a new outlook account ******@outlook.com.

My account has been locked for some reason and I do not know how to access it. I have an exam in couple of days.

I have tried everything so far but has not yielded any result.
I am not even getting any OTP on the phone number I am sharing.

Answer 1

If your Outlook (Microsoft) account has been locked, follow these steps to regain access:

1. Use the Sign-In Helper

Visit the Microsoft Sign-In Helper to attempt unlocking your account. You’ll need to verify your identity using a security code sent to your registered email or phone number. If you can’t access these, proceed to the next step.

2. Complete the Account Recovery Form

If standard recovery methods don’t work, fill out the Microsoft Account Recovery Form.

Tips for completing the form:

• Provide an alternative email address where Microsoft can contact you.
• Answer as many questions as possible, such as:
  • Previous passwords you’ve used.
    • Subject lines of recent emails.
      • Names of contacts you’ve emailed.
        • Billing information (if applicable).
        • • Submit the form from a device and location you’ve previously used to access the account. 

Microsoft typically responds within 24 hours. If the recovery attempt is unsuccessful, you can retry up to twice daily. 

3. Considerations for Two-Step Verification

If you had two-step verification enabled and can’t access your security information, Microsoft support cannot help recover your account due to security policies. 

4. Additional SupportConsult the Unblock my Outlook.com account guide for more information.

• If you’re unable to resolve the issue, visit the Microsoft Support Contact Page for further assistance.