I cannot login to my Azure Edcation for Student account

Question

Hi, I hope this is the correct forum to raise this issue on.

I cannot get into my free Student Azure account as I get this error message: -

"You cannot access this right now -Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin. Sign out and sign in with a different account. More details".

I signed in with 2FA using a 6-digit TOTP passcode from the Microsoft Authenticator app. I am not sure what this is not meet the criteria to access this resource. I am in the United Kingdom.

I have registered for a free Azure for Students subscription with my university email address and was given my subscription ID. I can send you what comes up when I click more details, and I have enabled flagging.

Hope you can help. Please advise on what I can do to get logged into Azure.

Regards, Kevin

Answer 1

Here are some solutions that may help:

1.Check Your Directory and Permissions

Make sure your account is associated with the correct Azure Active Directory.

Errors like “The logged in user is not authorized to fetch tokens for extension ‘Microsoft_Azure_Support’” may mean your account isn’t properly linked to the right directory.

2.Avoid Using GitHub to Sign Up

If you signed up using GitHub, you might see messages like “This account is part of an organization”.

It’s best to sign up with a valid academic email address (e.g., ******@university.edu).

3.Create or Link a Microsoft Account to Your Academic Email

If your school uses Google Workspace, Azure may try to authenticate with Google, causing login failures.

In that case, create a Microsoft account using your academic email or add it as an alias to an existing Microsoft account.

4.Use a Different Browser or Device

Try logging in using a different browser (Edge, Chrome, Firefox) or a desktop device.

Avoid using pre-filled login suggestions—manually type your email address.

5.Activate Azure for Students the Right Way

Go to the Azure for Students page and click Start Free.

Follow the steps to verify your academic status using your school email or upload documents.

6.Contact Microsoft Support if Needed

If the issue persists, contact Microsoft Support and provide details about your account and issue.

Answer 2

Hi @Kevin

I understand that you are trying to access azure account, and you are getting below error message.

Based on the error message your authentication was successful, but there are other prerequisites not met, it occurs due to a Conditional Access policy set by your school, which is Blocked to sign in.
Since you are using your school ID you need to contact your school IT department and explain your scenario to resolve this issue.

Hope this helps. If you still do not see enough information to isolate the issue, please let me know in the comment section.

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