Thanks for reaching out to Microsoft Q&A.
Azure for Students is available only to students who meet the following requirements. You must affirm that you are age 18 or older and attend an accredited, degree-granting two-year or four-year educational institution where you’re a full-time student. You must verify your academic status through your organization’s email address. This offer is not available for use in a massive open online course (MOOC) or in other professional trainings from for-profit organizations.
Kindly check this document once and make sure that you are eligible- https://azure.microsoft.com/en-us/pricing/offers/ms-azr-0170p/
If you're eligible, then you may ceate a support request: https://azure.microsoft.com/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.