Lost access to Azure AD tenant, request to release domain xxxxxx.com

Question

We have lost access to our original Azure AD tenant, which is associated with our company’s custom domain. The admin account is protected by MFA, but the 2FA device has been lost and cannot be recovered.

Although we still have the password, we are unable to complete sign-in. As a result, we are locked out and cannot manage the tenant or release the domain.

We have created a new tenant and would like to reassign our custom domain to it. However, the domain is still tied to the previous tenant, which blocks verification.

We can prove domain ownership by adding the required DNS TXT or MX records.

We kindly request either:

a reset of MFA for the admin account, or

the release of the domain from the old tenant

We are working with a Microsoft support engineer who requested we post here so the Data Protection team can initiate a support ticket.

Thank you for your help.

Answer 1

Hello @Alex Kravets,

Thank you for sharing details over email.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.