Azure Account Disabled Due to Suspicious Activity – Unable to View or Update Payment Methods

Question

Hello, I understand that my Azure account was disabled due to suspicious activity. I believe this happened because I recently blocked my previous payment card myself. I now have a new card and would like to add it to my account, but I am unable to access the payment methods due to the account being disabled.

Please assist me in re-enabling my account so I can update my billing information and continue using Azure services.

Thank you.

Answer 1

Hello sabina ilyasova

Thanks for your question

To reactivate you will need to contact support. Once in support select billing as topic and fill the remaining accordingly.

You can also reach out via the global support lines:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hi sabina ilyasova,

Your account is disabled, restricting access to update your payment methods. The best course of action is to reach out to Microsoft Support directly to resolve the issue and reactivate your account. Please carefully follow my instructions below to create support request and please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top3. Click Switch to old experience button on right

4. On left, enter Subscription management in the box and click Go

5. Select Subscription management and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

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Please let me know if you face any challenge here, I can help you to resolve this issue further

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