Something went wrong. [1001]

Question

Something went wrong. [1001]

Vojimir Lučić 0

Correlation Id: 52b868e7-a068-4867-bf34-185889415f51

Timestamp: 2025-05-06T12:51:41.000Z

DPTI: 4f392cee35b8f77cfb32359e89555237d23c67b1b65fcf87df488dab400eaf3b

Error Tag: 7q6ch

Error Code: 2147746132

Please help me with this issue.

Hien-L 4,340 Reputation points Microsoft External Staff Moderator

2025-05-09T03:55:07.5733333+00:00

Hi Julia,Vojimir Lučić,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,340 Reputation points Microsoft External Staff Moderator

2025-05-13T02:43:05.61+00:00

Hi Julia,Vojimir Lučić,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

1 answer

Your answer

Hien-L 4,340 Reputation points Microsoft External Staff Moderator

2025-05-09T03:55:07.5733333+00:00

Hi Julia,Vojimir Lučić,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,340 Reputation points Microsoft External Staff Moderator

2025-05-13T02:43:05.61+00:00

Hi Julia,Vojimir Lučić,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Answer 1

Hi Vojimir Lučić,

According to my research, the error "Something went wrong. [1001]" when signing into Microsoft 365 desktop applications (like Word, Excel, or Outlook) can occur due to several reasons, including authentication issues, or system misconfigurations. Here’s how to troubleshoot and resolve it:

1. Check Microsoft 365 Service Status

Verify if Microsoft 365 services are operational by checking:

Microsoft 365 Service Health Status

2. Restart the Application & Computer

Close and reopen the Microsoft 365 application.
Restart your computer to refresh system processes.

3. Check Internet Connectivity

Ensure you have a stable internet connection.
Try switching networks (Wi-Fi to Ethernet or vice versa).

4. Update Microsoft 365 Apps

Open any Office app > File >Office Account > Update Options > Update Now.
Install the latest updates and restart the app.

5. Repair Office Installation

Open Control Panel > Programs and Features.
Select Microsoft 365 Apps > Change.
Choose Quick Repair > Repair.

6. Use the Microsoft Support and Recovery Assistant (SaRA)

Download and run the Microsoft SaRA tool to automatically diagnose and fix sign-in issues.

If the issue persists, try signing in via a web browser first (office.com) to confirm your account is active.

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Something went wrong. [1001]

1 answer

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