Azure OpenAI Quota Granted

Question

I upgraded my Azure Subscription 1 from Free Trial to Pay-As-You-Go, and it now shows as “Enabled” in the portal. However, the upgrade does not appear to have fully propagated across Azure services.

Specifically:

Azure CLI returns no offerId

I was granted quota for gpt-4-turbo-2024-0409 in East US, but cannot deploy the model

The model does not appear in the deployment dropdown

Attempting deployment returns: DeploymentModelNotSupported or “Insufficient quota”

I have Owner role on the subscription

I cannot open a support ticket and am redirected to self-help options

I believe the subscription is still internally flagged as a Free Trial or is missing the correct backend offer (MS-AZR-0003P).

Request: Please confirm whether my subscription has been properly upgraded and is eligible for Azure OpenAI resource deployment. If not, can the upgrade be corrected or quota manually linked to my resource?

Subscription: Azure Subscription 1

OpenAI Resource: openai-chatbot-sbchc

• Region: East USI upgraded my Azure Subscription 1 from Free Trial to Pay-As-You-Go, and it now shows as “Enabled” in the portal. However, the upgrade does not appear to have fully propagated across Azure services. Specifically:
  • Azure CLI returns no offerId
  • I was granted quota for gpt-4-turbo-2024-0409 in East US, but cannot deploy the model
  • The model does not appear in the deployment dropdown
  • Attempting deployment returns: DeploymentModelNotSupported or “Insufficient quota”
  • I have Owner role on the subscription
  • I cannot open a support ticket and am redirected to self-help options
  I believe the subscription is still internally flagged as a Free Trial or is missing the correct backend offer (MS-AZR-0003P). Request: Please confirm whether my subscription has been properly upgraded and is eligible for Azure OpenAI resource deployment. If not, can the upgrade be corrected or quota manually linked to my resource?
  • Subscription: Azure Subscription 1
  • OpenAI Resource: openai-chatbot-sbchc
  • Region: East US

Answer 1

Hi Priscilla Kispetik,

After upgrading from Free Trial to Pay-As-You-Go, it can take some time (sometimes several hours) for the change to fully propagate across all Azure backend systems. During this window, your subscription may still be internally flagged as a Free Trial in some services, causing quota and deployment issues-even though the portal shows “Enabled” and “Pay-As-You-Go”

Azure OpenAI quotas and model availability are tied to your subscription’s offer type (e.g MS-AZR-0003P for Pay-As-You-Go). If the backend hasn’t correctly updated your offer, quota assignments or model lists may not sync, resulting in errors like “DeploymentModelNotSupported” or “Insufficient quota” and Free Trial subscriptions have limited support access. If your upgrade has not fully propagated, you may still be restricted from opening support tickets.

Allow a few more hours for the upgrade to propagate. Log out and back in, clear your browser cache, and refresh the Azure Portal. Sometimes, changes take a bit to show up everywhere.

In the Azure Portal, go to Subscriptions > select your subscription > check the “Offer” field. It should show “Pay-As-You-Go” (MS-AZR-0003P). If it still says, “Free Trial,” the backend update has not completed.

Go to your Azure OpenAI resource, then “Quota” or “Usage + quotas.” Confirm that quota for GPT-4 Turbo is assigned for the correct region (East US), and that you have Tokens-per-Minute (TPM) available.

Once your subscription offer is correct and quota is visible, try deploying the model again. If it still fails, ensure you’re not exceeding your quota and that you’re using the correct region and model version.

If after several hours the offer hasn’t updated or you still can’t deploy, you may need to contact Azure support. Since you can’t open a ticket, try the following:

• Use the Azure Portal’s self-help and troubleshooting tools.
• If possible, use a different account with support access.
• As a last resort, some users have found that deleting and recreating the subscription as Pay-As-You-Go resolves persistent backend issues

References:

https://learn.microsoft.com/en-us/azure/ai-services/openai/quotas-limits?tabs=REST#other-offer-types

https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/quota?tabs=rest#introduction-to-quota

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Answer 2

Hello Priscilla Kispetik,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

Regarding your issue, support ticket and backend offer confirmation. With the below steps, you should be able to resolve everything:

1. First check your subscription Offer Type by:
   • Go to the Azure Portal.
   • Navigate to Subscriptions.
   • Select your subscription and check the Offer field. It should show "Pay-As-You-Go" (MS-AZR-0003P). If it still shows "Free Trial," the backend update has not completed
2. You will also need to verify the Quota Assignment by:
   • Go to your Azure OpenAI resource.
   • Navigate to **Quota or Usage + quotas. Then confirm that the quota for GPT-4 Turbo is assigned for the correct region (East US) and that you have Tokens-per-Minute (TPM) available
3. Log out and log back into the Azure Portal. Clear your browser cache and refresh the Azure Portal - This might help to force propagation - https://github.com/mspnp/aks-baseline/issues/242).
4. The next is to make sure your Azure CLI is up to date. Run the bash command: az upgrade Check if the offerId is now returned - https://techcommunity.microsoft.com/discussions/azurearchitecture/upgrade-from-s2-to-p2v2---downtime-ip-change/1717497
5. Try deploying the model again. Ensure you are not exceeding your quota and that you are using the correct region and model version as it's stated in - https://learn.microsoft.com/en-us/azure/ai-services/openai/quotas-limits
6. Make sure you have the appropriate permissions (Owner, Contributor, or Support Request Contributor role) at the subscription level - https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/quota
7. If the issue persists, attempt to open a support ticket again. If you still cannot open a ticket, use the Azure Portal’s self-help and troubleshooting tools check this link: https://techcommunity.microsoft.com/blog/educatordeveloperblog/understanding-azure-openai-service-quotas-and-limits-a-beginner-friendly-guide/4406920
8. If possible, use a different account with support access to open a ticket https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request or as a last resort, consider deleting and recreating the subscription as Pay-As-You-Go to resolve persistent backend issues - https://azure.microsoft.com/en-us/support/create-ticket/

I hope this is helpful! Do not hesitate to let me know if you have any other questions or clarifications.

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