Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,642 questions
How can I see and pay my billing invoices after losing access after changing from GoDaddy?
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Mat Somers
20
Reputation points
I can’t see the billing information after a Microsoft support team member “helped” me gain access to my tenet after I changed my login email from GoDaddy.
When I log in with my billing administrator login it says “no account with this login”. I can reset my password, but when I attempt to login it again says “user doesn’t exist”.
I have confirmed my Subscription ID matches on the late invoice email and when I log into Azure as a super admin. But no billing info or ability to change payment method.
Azure Cost Management
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Raja Pothuraju 24,710 Reputation points Microsoft External Staff Moderator2025-05-06T23:16:03.67+00:00 Hello @Mat Somers,
Based on your description, it seems you're experiencing a login issue after changing your email address through GoDaddy.
Could you please share a screenshot of the error message you receive when attempting to sign in to the Azure portal?
Additionally, do you have any other global admin accounts in the tenant that could assist in regaining access?
Kindly share your Tenant ID or Subscription ID via private message, along with your email address so we can connect with you offline for further assistance.
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Raja Pothuraju 24,710 Reputation points Microsoft External Staff Moderator
2025-05-07T23:36:51.1033333+00:00 Hello @Mat Somers,
Just checking in to see if you're still looking for assistance with the above request.
Could you please share the requested details? That will help me troubleshoot the issue more effectively.
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Mat Somers 20 Reputation points
2025-05-09T17:14:57.9433333+00:00 I should have mentioned in my private message the domain email WAS hosted at GoDaddy, but the company changed email hosting to Zoho and that is when the problems started. A call to Microsoft support provided us access with a email alias I was told was the same that was at @ onmicrosoft.com. After providing that user email global admin permissions, I could access all of the resources, except billling info didn't show. The message was that it was "not in scope", but I noticed a different message this morning stating "The billing account linked with your subscription is deleted. Please contact Azure Support to transfer the ownership to another billing account." I hope this is progress.
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Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator2025-05-12T13:23:44.3266667+00:00 Hi Mat Somers
Please ensure you are signing in with the correct email address that has the necessary permissions to view the billing account. If you have multiple Microsoft identities (such as personal and work accounts), try signing in with the account that originally set up the billing.
Your billing account is tied to a specific Microsoft Entra (formerly Azure AD) tenant. If you're signed in to the wrong tenant, your billing details may not appear. You can switch directories in the Azure portal by selecting your profile (top right corner) and choosing "Switch directory".
If you’re seeing a message that the billing account linked to your subscription has been deleted, it could mean that ownership has changed or needs to be reassigned. In such cases, Azure typically sends an email to other billing account owners and subscription owners in such cases, providing a link to accept billing ownership.
Kindly let us know if the above helps or you need further assistance on this issue.
Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
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Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator
2025-05-13T10:07:20.8733333+00:00 Hi Mat Somers
I just wanted to check if the above provided information worked for you or if you need any further assistance?Please feel free to let us know, as we are always here to help whenever you need us.
Additionally, if you have a moment, please do Upvote if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.
Thank you.
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Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator
2025-05-14T08:28:58.69+00:00 Hi Mat Somers
We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
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