I did not see the $5000 Azure credits in my Azure subscription account.

Question

I did not see the $5000 Azure credits in my Azure subscription account.

Nisha Appanah 0

Hi!

I have logged in with the same email address n.****@gmail.com on both sites and still do not see the subscription https://portal.azure.com/.

I have logged a request in February 2025 and the issue was not solved (Ticket 2502190040004514).

Please fix it urgently. I have not been able to use it for months and I would think you would like us to do so.

Regards,

Nisha

Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-05-09T04:28:40.95+00:00

Hi Nisha Appanah,

Please ensure you're using the correct email with the necessary permissions for the Azure subscription. If you're part of the Founders Hub or Startup program, cost management features may be limited in the Azure Portal due to legacy commerce; instead, use the Azure Sponsorship Portal to view details. Also, confirm that your Azure credits have been activated, and recheck the activation steps in the Founders Hub if needed. This may be a synchronization issue within the Founders Hub portal.

Thank you for providing the support ticket details. We will coordinate with the support team internally to assist in resolving the issue.
Nisha Appanah 0 Reputation points

2025-05-09T11:09:48.09+00:00

Hi Rakesh,

Thank you for your reply.

I had mentioned it was the same email address and this was checked by one of the technical support staff on share screen.

What is the Azure sponsorship portal? I was accessing https://portal.azure.com/.

Yes, the credits have been activated since February and expires February 2026. I have not been able to use any of it because the issue was not solved .

Kind Regards,

Nisha
KarishmaTiwari-MSFT 20,782 Reputation points Microsoft Employee Moderator

2025-05-12T21:02:28.6266667+00:00

@Nisha Appanah Checking in to see if you were able to log in, as shared in the comment above. Let me know if you have any questions.

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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-05-09T04:28:40.95+00:00

Hi Nisha Appanah,

Please ensure you're using the correct email with the necessary permissions for the Azure subscription. If you're part of the Founders Hub or Startup program, cost management features may be limited in the Azure Portal due to legacy commerce; instead, use the Azure Sponsorship Portal to view details. Also, confirm that your Azure credits have been activated, and recheck the activation steps in the Founders Hub if needed. This may be a synchronization issue within the Founders Hub portal.

Thank you for providing the support ticket details. We will coordinate with the support team internally to assist in resolving the issue.
Nisha Appanah 0 Reputation points

2025-05-09T11:09:48.09+00:00

Hi Rakesh,

Thank you for your reply.

I had mentioned it was the same email address and this was checked by one of the technical support staff on share screen.

What is the Azure sponsorship portal? I was accessing https://portal.azure.com/.

Yes, the credits have been activated since February and expires February 2026. I have not been able to use any of it because the issue was not solved .

Kind Regards,

Nisha
KarishmaTiwari-MSFT 20,782 Reputation points Microsoft Employee Moderator

2025-05-12T21:02:28.6266667+00:00

@Nisha Appanah Checking in to see if you were able to log in, as shared in the comment above. Let me know if you have any questions.

Answer 1

KarishmaTiwari-MSFT 20,782 Microsoft Employee Moderator

@Nisha Appanah Can you please try logging into Azure Sponsorships Portal (not Azure Portal) using your gmail account.
This should allow you to view your sponsorship details, usage, and subscription information.

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I did not see the $5000 Azure credits in my Azure subscription account.

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