quantum workspace access keys enabled but no keys show up

Question

quantum workspace access keys enabled but no keys show up

Seth Little [PRIV] 0

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Sina Salam 26,666 Reputation points Volunteer Moderator

2025-05-09T09:37:13.4166667+00:00
Hello Seth Little [PRIV],

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that your quantum workspace access keys enabled but no keys show up.

You can resolve it and generate the key by the following steps:

Since Access Keys are enabled, but no keys or refresh buttons appears, check that your user account have sufficient permissions:

You must be Owner, Contributor, or custom role with:

Microsoft.Quantum/workspaces/accessKeys/read

Microsoft.Quantum/workspaces/accessKeys/write

Go to Access control (IAM) > View my access to verify your role. If you're missing these rights, ask an Azure admin to grant them temporarily to test.

Also, if the portal UI fails, the Azure CLI can reveal whether the keys exist, the bash command can return: primaryAccessKey and secondaryAccessKey
az extension add --name azure-quantum az quantum workspace keys list \ --resource-group <your-resource-group> \ --name <your-workspace-name>

If it returns an empty result or an error, it confirms a permissions or configuration issue. So, check your Azure account has sufficient permissions such as stated in step 1, and if you're part of a team, ask your Azure admin to verify your role. Then, retry the process again.

You can try accessing the portal in a different browser or incognito/private mode or clear your browser cache or try from a different device.

After the above listed activities and not happened, and the portal still doesn’t show the keys, try using the Azure CLI or the azure-quantum Python SDK to retrieve them programmatically.

Lastly, if none of the above steps work, it might be a backend issue. Open a support ticket through the Azure Portal.

I hope this is helpful! Do not hesitate to let me know if you have any other questions or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.
Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-09T09:54:10.6366667+00:00

Hi @Seth Little [PRIV]

It appears to be a cosmetic issue on the portal, when you enable access keys on a quantum workspace, they should appear as shown in the below screenshot of mine.

Quick questions:
Did you try to toggle the switch on/off on this workspace to see if it makes any difference or any error can be observed?

Is it possible to create a test workspace and enable it to check? or if you have any other workspace with access keys enabled, can you check if its same issue there as well?
Also try any other browser or clear cache and cookies on the browser to re-enable access keys?
Check if you can see the keys enabled from CLI to rule out portal issue.

az quantum workspace update --enable-api-key true
az quantum workspace update --enable-api-key false

https://learn.microsoft.com/en-us/azure/quantum/security-manage-access-keys?tabs=tabid-portal

For me to debug this issue:
Can you enable network traces on browser using developer tools option in your browser and share me the HAR file. I will leave more details on how to send me the .HAR file?

Awaiting your early reply.
Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-14T16:17:22.3366667+00:00

Hello @Seth Little [PRIV]

Checking in to see if you made any attempts again to see the access keys and if there is any change now?
Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-19T06:29:59.7933333+00:00

Hello @Seth Little [PRIV]

Checking in to see if you made any attempts again to see the access keys and if there is any change now?

1 answer

Your answer

Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-09T09:54:10.6366667+00:00

Hi @Seth Little [PRIV]

It appears to be a cosmetic issue on the portal, when you enable access keys on a quantum workspace, they should appear as shown in the below screenshot of mine.

Quick questions:
Did you try to toggle the switch on/off on this workspace to see if it makes any difference or any error can be observed?

Is it possible to create a test workspace and enable it to check? or if you have any other workspace with access keys enabled, can you check if its same issue there as well?
Also try any other browser or clear cache and cookies on the browser to re-enable access keys?
Check if you can see the keys enabled from CLI to rule out portal issue.

az quantum workspace update --enable-api-key true
az quantum workspace update --enable-api-key false

https://learn.microsoft.com/en-us/azure/quantum/security-manage-access-keys?tabs=tabid-portal

For me to debug this issue:
Can you enable network traces on browser using developer tools option in your browser and share me the HAR file. I will leave more details on how to send me the .HAR file?

Awaiting your early reply.
Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-14T16:17:22.3366667+00:00

Hello @Seth Little [PRIV]

Checking in to see if you made any attempts again to see the access keys and if there is any change now?
Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-19T06:29:59.7933333+00:00

Hello @Seth Little [PRIV]

Checking in to see if you made any attempts again to see the access keys and if there is any change now?

Answer 1

Prrudram-MSFT 28,486 Microsoft Employee Moderator

Hello @Seth Little [PRIV]

As we suspected earlier, the Product team has confirmed that this is a cosmetic issue, which we've also observed with another customer. A fix is currently in progress, and I’ll keep you posted on the ETA by next week.

In the meantime, I’m checking if there’s any workaround available. Did you get a chance to try the CLI method to fetch the keys, as suggested in my initial response.

Prrudram-MSFT 28,486 Reputation points Microsoft Employee Moderator

2025-05-28T13:17:04.46+00:00

Hello @Seth Little [PRIV] This has been resolved. Please disable the access key first and then reenable it.

If you are still running into this same issue, please let us know in the comments so we can continue to investigate this. If the problem has been resolved, please take a moment to accept answers.

Thank you for helping to improve Microsoft Q&A!

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quantum workspace access keys enabled but no keys show up

1 answer

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