Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
24,598 questions
Error code: AADSTS5000225
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Jeremie Luisaga
0
Reputation points
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Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: XXXXXXX9268-df54efb04400 Correlation ID: XXXXXXXXXXX Timestamp: 2025-05-09 08:22:28Z
Microsoft Entra ID
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Bandela Siri Chandana 2,970 Reputation points Microsoft External Staff Moderator2025-05-09T10:04:08.6333333+00:00 Hi @Jeremie Luisaga
Thank you for posting your query on Microsoft Q&A.The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance in private message:
- Tenant ID
- Error Code
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Hope this helps. Do let us know if you have any further queries
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Bandela Siri Chandana 2,970 Reputation points Microsoft External Staff Moderator
2025-05-13T08:53:15.98+00:00 Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. -
Bandela Siri Chandana 2,970 Reputation points Microsoft External Staff Moderator
2025-05-14T09:10:00.0233333+00:00 Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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