Authenticator App not receiving sign in request, not able to log into any service since I change my phone

Vanessa Rizzo 35 Reputation points
2025-05-09T19:45:14.2+00:00

Please, I need help solving this issue.

I am trying to log into my Power BI service with a business account, which I am the admin of.

My authenticator app does not receive any requests to sign in. I recently changed my phone, and I think that's where the issue is. I have tried EVERYTHING that is out there, and I am also unable to speak with MS support. It has been a week of trying and not getting anywhere.

Microsoft Security | Microsoft Authenticator
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