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I just did a Windows Update on my laptop (a Microsoft Surface). We use Microsoft 365 Family (managed by my husband). Now I get a Sign In error: "Sorry, but we're having trouble signing you in." I tried searching here for people with this same message. The answer related to Asure Portal - something I've never used. So I don't think that answer relates to me. I don't even know how to log in to Asure Portal. Not sure what to do here. Thanks in advance!
Below are more details:
Request Id: f0fc94a6-77b7-4fe6-93fb-521f6ec04200
Correlation Id: 9544bb5c-0d79-4dff-8896-ff9d3102b80d
Timestamp: 2025-05-11T17:12:06Z
Message: AADSTS90002: Tenant '8da717cd-0260-4131-83f6-bb0cb4336072' not found. Check to make sure you have the correct tenant ID and are signing into the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant.
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Hi,
Are you able to login from the browser?
Are you seeing this error when you want to sign in to the Microsoft Office applications?
It comes up when I turn the laptop on. Then it stays there. If I close the window with the message, a moment later it pops up again. But, I am able to open Word, Excel, etc with no problem. And I can work in them. In my settings it looks like I'm logged in to Windows and Microsoft 365 Family - no problem. So it's not keeping me from any Word or Excel applications. So it's not hurting anything. It just stays up there in the background while I work. It started right after I did a Windows Update.
Do you remember which update caused this issue?
Please also check for update in Microsoft Office and see if there is any pending updates there?
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Firstly, make sure your Microsoft account is still connected properly.
In Start Search type: Credential Manager and press the Enter key.
Look for any Microsoft Office or Microsoft 365 entries under Windows credentials.
Remove these entries.
Open any Microsoft 365 app and sign in fresh.
Also check MSFT 365 subscription status.
Hi, Thanks - I went to Credential Manager - Under "Windows Credentials" there are three sub-categories. Under "Windows Credentials" there is one row that says "No Windows Credentials". Then under "Certificate-Based Credentials" there is one row that says "No certificates." The third sub-category is "Generic Credentials". That has 13 rows which are difficult to understand. I did see an old that is not needed - I deleted it (from his old job - it was Microsoft related). One was related to Skype - I deleted it since Skype just recently discontinued service. A couple of others say Microsoft and look like they relate to my user name. I left them there.....maybe you're suggesting I delete those....How about I see if these first two deletes work....then if not...delete those rows that are Microsoft and relate to me? Sound good?
