493 questions
No response from Microsoft regarding parallel jobs request
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Lucas Snijder
60
Reputation points
Has anyone else experienced very long delays getting approval for parallel jobs on Microsoft-hosted agents?
According to the official documentation, it says the approval process for public projects or evaluation purposes should take around 2–3 business days after submitting the request via the form at aka.ms/azpipelines-parallelism-request.
I submitted the form over three weeks ago and still haven’t received a response. I double-checked that my project qualifies (public repo, free plan), and I haven’t gotten any confirmation, rejection, or follow-up email. When I try to run a pipeline using vmImage: ubuntu-latest, I still get the error:
No parallelism has been granted to this account.
I’ve resubmitted the form once more just in case something went wrong, but I’m wondering: is this delay typical lately? Have others had success getting approved recently? Is there a support route or escalation path people have used when the form goes unanswered?
Azure DevOps
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Markapuram Sudheer Reddy 2,050 Reputation points Microsoft External Staff Moderator2025-05-13T02:22:43.55+00:00 Hi Lucas Snijder,
We truly apologize for any inconvenience.
Please try by changing the visibility of your project from public to private.
If the access to agents is urgent, we advise you to add a billing option to your organization, a pay-as-you-go would work, and then buy the parallelism needed. You can purchase a parallel job from the Azure DevOps Billing section.
If you have any queries, please do let us know, we will help you.
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Lucas Snijder 60 Reputation points
2025-05-14T06:27:46.97+00:00 Hi Markapuram,
Sadly the proposed solutions did not work. We have decided to switch to Github actions as we have been stuck on this issue for quite a while now.
Thanks for your input!
Best regards,
Lucas
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