Can log into 365 email online on my Mac but the app quit working with my email

Jason Steph 0 Reputation points
2025-05-12T13:41:50.57+00:00

Correlation Id: 5d327215-5d04-6b42-8ee2-fc5f002cff1e

Timestamp: 2025-05-12T13:29:54.000Z

DPTI: ae2f336c01a1f18123b8806d09cd7f3e2b1f530f42aa9d9413342643f0705bab

Message: Access denied for the resource.

Tag: 49dvs

Code: 0

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Anonymous
    2025-05-13T03:45:17.0866667+00:00

    Hi @Jason Steph ,

    The error tag 49dvs might be related to authentication or account synchronization issues. Here are some steps to troubleshoot and resolve the problem:

    • Sometimes, the issue might be on Microsoft's end. Check the Microsoft 365 Service Status page to ensure there are no outages.
    • Update the Outlook App: Open the Mac App Store and check for updates for Microsoft Outlook.

    If you installed Outlook from Microsoft's website, open the app and go to Help > Check for Updates.

    • Go to Microsoft Endra and then search for Microsoft Information Protection API https://entra.microsoft.com/ Go to properties, then select "Enable users to log in" and save.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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