Domain renewal after expiry. The subscription is not eligible to create an App Service Domain

Question

A year ago I created an App Domain and have been deploying a solution to it successfully during the course of the year. The domain expired on 2 May 2025 and I have been trying to renew it manually for the last couple of days.
An error stating that my subscription is not eligible to create an App Service Domain keeps popping up and I am stuck. I have a paid subscription and am being billed monthly.
I've tried various troubleshooting routes without success.
Any assistance would be appreciated.

Answer 1

It appears that your subscription may have limitations that prevent you from renewing the App Service domain. The error message indicating that your subscription is not eligible to create an App Service Domain could be due to several reasons, including:

1. Subscription Type: Some subscription types, such as free subscriptions, do not have the permissions to buy or renew App Service domains. Ensure that your subscription is a paid tier and meets the requirements for managing App Service domains.
2. Domain Limitations: There may be a limit on the number of App Service domains that your subscription can have. For example, subscriptions with a monthly credit allotment may only allow a limited number of domains. You may need to convert to a pay-per-use subscription if you have reached your limit.
3. Billing Issues: Ensure that your billing information is up to date and that there are no issues with your credit card that could affect your ability to renew the domain.

If you continue to face issues, consider reaching out to Azure support for assistance in resolving the subscription eligibility problem.

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References:

• Buy and manage an App Service domain
• Troubleshoot domain and TLS/SSL certificate problems in Azure App Service

Answer 2

Hi @Johannes Appelo
Certain subscription types must have sufficient history on Azure before creating an App Service Domain. Free trial and credit-based subscriptions are not eligible to create an App Service Domain.Free subscriptions, which don't require a confirmed credit card, lack the permissions to purchase App Service domains in Azure.
Make sure the spending limit is removed from your subscription. Even some paid subscriptions have a default spending cap that must be lifted before domain purchases or renewals are allowed.https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/spending-limit#remove-the-spending-limit-in-azure-portal
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