lost mobile phone with Authenticator App

Question

We lost the mobile phone with Microsoft Authenticator Application. How to reset the account please with a new device? We remember the password.

Answer 1

Thanks for your question

If they are Azure accounts in Authenticator, you will need to contact the global admin in that tenant help prompt a reset of your MFA methods if you do not have access to the app again if it is a work/school accountin Microsoft. For other apps you will have to contact their admins

If unfortunately you can't do the above, the only resolve this by contacting support or asking your admins/support to reset your account as mentioned here https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa

To contact support you can call the Global Support lines here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola