Cannot cancel my Azure subscription

Question

Cannot cancel my Azure subscription

Alexander Loaiza 20

I created an Azure account because I needed to do a project for one of my collage courses, I made an account with my school email and got a confirmation that my subscription is ready. So I try to use Azure, but I have access to basically nothing, I'm sure it is because of some restrictions on my school email, so I try to cancel, but I can't because the restrictions are not letting me reach the page, it says I don't have a subscription, but my emails say otherwise. I even tried reaching someone at my collage for help, like an admin, at least letting me cancel, but they where no help. So did my subscripting even go through, if it did how can I cancel?

The errors I am getting are:

{
  "sessionId": "009ecc91ad1b4a458109f1ed5fbfc77d",
  "uri": "/api/Settings/Update",
  "type": "POST",
  "correlationId": null,
  "clientRequestId": "65b8db1f-cc4a-4c4f-a945-959eee5eb01d"
}

Switch to an account that has permission

and

You don't have access to this
Your sign-in was successful but you don't have permission to access this resource.

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Answer 1

Srinivasa Reddy Jaggavarapu 1,560 Microsoft External Staff Moderator

Hi Alexander Loaiza,

Your Azure subscription might be tied to your school’s organizational account, which likely has restrictions set by the school’s admin, these restrictions are preventing you from accessing certain parts of the Azure portal, including the subscription management page. Azure is recognizing your login but not giving you permission to access the resources because of your account’s limited privileges. To determine the status of your subscription, you can try the following steps:

To verify your subscription, log in to the Azure Portal using your school email. Once you are in, search for "Subscriptions" in the top search bar. If you don't see any subscriptions listed, it might mean your subscription hasn't been fully activated yet.

Since your account is managed by your school, they might have control over Azure resources, ask the admin to verify if the subscription exists under your school email and request, they cancel it on your behalf.

If you confirm that your subscription exists but you cannot cancel it, you should contact Azure support directly. They can assist you in resolving the issue and help you cancel the subscription if necessary. Link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/%7E/overview

References:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription#reactivate-a-subscription

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription#who-can-cancel-a-subscription

Please let me know if you face any challenge here, I can help you to resolve this issue further

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Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator

2025-05-15T18:42:02.5366667+00:00

Hi Alexander Loaiza,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Alexander Loaiza 20 Reputation points

2025-05-16T17:08:58.5033333+00:00

So I tried asking my teacher about getting an admin to help, but he says that as long as I didn't do anything on my account, they should not charge me. And there is nothing to worry about. Not completely sure if that is true, can I get a second opinion on that?

I tried hitting the Azure support link, but I also don't have access to that.

I tried to follow the instructions in the other two links, but I again encounter "I don't have access" while following the steps.

An idea I got is to use the account I made with my personal email (which is what I am using to access azure to do my project) to try and contact support and ask about this account. I will try that later.
Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator

2025-05-16T19:18:41.9866667+00:00

Hi Alexander Loaiza,

Thanks for the update, and I completely understand your concerns about the subscription and potential charges. Let me guide you further to help resolve this.

As your teacher said, Azure typically does not charge unless you have upgraded your subscription to a pay-as-you-go model or used resources that exceed any free allowances. If your subscription was never used or upgraded, there’s usually no cost. However, it’s always good to confirm this directly.

Since you are unable to access support using your school account, reaching out via your personal account is a great idea. When you contact Azure support, clearly explain the situation, including that you are trying to check or cancel a subscription linked to your school email. Link: https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

If you can log into the Azure portal with your school email, try these steps to check the subscription status > Search for "Subscriptions" in the Azure portal search bar, if no subscriptions are listed, the subscription may not be fully activated. For more information, see: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

Since this account is managed by your school, the admin might have additional control over the subscription. If Azure support confirms the subscription is linked to your school, request that your admin cancels or resolves it, follow this documentation link: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription#who-can-cancel-a-subscription

Ask Azure support or your school admin to confirm if any charges are pending or if the subscription is inactive. You can also review this under Cost Management in the Azure portal if accessible.

Hope the above provided information help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.

Please click Accept Answer and upvote if the above was helpful.
Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator

2025-05-19T18:31:38.13+00:00

Hi Alexander Loaiza,

Your contribution is highly appreciated. Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Alexander Loaiza 20 Reputation points

2025-05-19T20:03:44.1166667+00:00

So, I can't seem to figure out how to submit a support request, this is so confusing.

I'm going to take your and my teacher's word that I should not be charged. I would check to make sure when the 30 days are up to check if I have not been charged.

But for now I'm hoping it will indeed not charge me.

Would be back soon to say after the 30 days.
Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator

2025-05-19T20:14:59.3133333+00:00

Hi Alexander Loaiza,

Thank you for keeping me updated, and I completely understand how confusing this process can feel. I appreciate your patience while navigating these steps.

If your teacher has confirmed that you won’t be charged unless you’ve actively upgraded or used resources beyond any free allowances, it’s reasonable to monitor the account for now. Azure typically doesn’t charge for inactive accounts or subscriptions that haven’t been upgraded.

Please click Accept Answer and upvote if the above was helpful.
Alexander Loaiza 20 Reputation points

2025-06-17T21:45:36.26+00:00

Now that my free trial has ended, I got an email saying that my subscription did get canceled after the 30 days, I was not charged.

Sorry this was a few days late.

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Cannot cancel my Azure subscription

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