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Please follow below instruction to reach to Microsoft directly and contact the manager via the support, while creating it if you stuck somewhere please let me know I can guide you create a one
Guide to create a support ticket: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Please let me know if you face any challenge here, I can help you to resolve this issue further
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