We would like to sign Enterprise Agreement or Microsoft Customer Agreement and would like to discuss this further

Question

We would like to sign Enterprise Agreement or Microsoft Customer Agreement and would like to discuss this further

Shahid Alam 0

Hello,

We are in the process of migrating from On-prem to Azure cloud service and would like to discuss various agreement options.

Thanks,

Shahid Alam

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-15T09:55:08.4166667+00:00

Hi @Shahid Alam,

When considering signing an Enterprise Agreement (EA) or a Microsoft Customer Agreement (MCA) while migrating from on-premises to Azure cloud services, it's important to understand the differences and benefits of each option.

The Enterprise Agreement (EA) is designed for large organizations with 500 or more users or devices. It provides flexibility in purchasing Azure or seat-based cloud services and software licenses under one agreement.

On the other hand, the Microsoft Customer Agreement (MCA) is a more modern option that offers a simplified, fully digital purchase agreement. The MCA does not expire and allows for automated processing and dynamic updating of terms, which can enhance billing management capabilities. It also provides a pay-as-you-go billing model, which means you only pay for the resources you use.

If you're migrating from an EA to an MCA, it's crucial to note that this is primarily a billing change and does not affect Azure resource access permissions. You may want to discuss your specific needs with your Microsoft account manager to determine which agreement best suits your organization.

Reference links explained:

https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/ready/landing-zone/design-area/azure-billing-microsoft-customer-agreement

https://learn.microsoft.com/en-us/azure/cost-management-billing/microsoft-customer-agreement/onboard-microsoft-customer-agreement

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please do upvote it if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.
Shahid Alam 0 Reputation points

2025-05-15T14:59:09.0333333+00:00

Ashok,

Thanks so much for taking the time to answer my question. We are currently under CSP subscription and looking to connect directly with Microsoft, so we are looking for an MS account manager.

Thanks,

Shahid

3 answers

Your answer

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-15T09:55:08.4166667+00:00

Hi @Shahid Alam,

When considering signing an Enterprise Agreement (EA) or a Microsoft Customer Agreement (MCA) while migrating from on-premises to Azure cloud services, it's important to understand the differences and benefits of each option.

The Enterprise Agreement (EA) is designed for large organizations with 500 or more users or devices. It provides flexibility in purchasing Azure or seat-based cloud services and software licenses under one agreement.

On the other hand, the Microsoft Customer Agreement (MCA) is a more modern option that offers a simplified, fully digital purchase agreement. The MCA does not expire and allows for automated processing and dynamic updating of terms, which can enhance billing management capabilities. It also provides a pay-as-you-go billing model, which means you only pay for the resources you use.

If you're migrating from an EA to an MCA, it's crucial to note that this is primarily a billing change and does not affect Azure resource access permissions. You may want to discuss your specific needs with your Microsoft account manager to determine which agreement best suits your organization.

Reference links explained:

https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/ready/landing-zone/design-area/azure-billing-microsoft-customer-agreement

https://learn.microsoft.com/en-us/azure/cost-management-billing/microsoft-customer-agreement/onboard-microsoft-customer-agreement

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please do upvote it if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.
Shahid Alam 0 Reputation points

2025-05-15T14:59:09.0333333+00:00

Ashok,

Thanks so much for taking the time to answer my question. We are currently under CSP subscription and looking to connect directly with Microsoft, so we are looking for an MS account manager.

Thanks,

Shahid

Answer 1

Ashok Gandhi Kotnana 10,430 Microsoft External Staff Moderator

@Shahid Alam

Gooday!

Thanks for the response back

Please follow below instruction to reach to Microsoft directly and contact the manager via the support, while creating it if you stuck somewhere please let me know I can guide you create a one

Guide to create a support ticket: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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Please let me know if you face any challenge here, I can help you to resolve this issue further

Provide your valuable Comments.

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Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-19T08:31:49.7766667+00:00

@Shahid Alam,

Just want to check if the above answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-20T06:34:14.41+00:00

@Shahid Alam,

Just want to check if the above answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Answer 2

Shahid Alam 0

Ashok,

Thank you so much for your continuous help. I have created the ticket and haven't heard back from MS team yet.

Shahid

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-20T16:10:13.3466667+00:00

@Shahid Alam

I have reached out to you in a private message

Answer 3

Shahid Alam 0

Ashok,

It keeps giving me an automated response and not allowing me to create a ticket.

Shahid

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-05-21T00:12:56.8166667+00:00

Hi @Shahid Alam,

Please refer to the private message chat, so that I can help you on this
https://learn.microsoft.com/en-us/answers/support/private-messages

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We would like to sign Enterprise Agreement or Microsoft Customer Agreement and would like to discuss this further

3 answers

Your answer